When it comes to choosing the perfect place to live off-campus, we know that asking the right questions is key!
To make things easier for everyone, we've compiled a list of the most common things we are asked about, complete with answers!
If there's anything else you're curious about, please make sure to reach out to our friendly staff and we'll be more than happy to help!
The Preiss Company takes great pride in its communities. Each of our properties' staff are available for your student 24/7/365 and are just a phone call away. Our company specializes in student housing and trains our staff on how to effectively and properly respond to any situation that may arise. Our local property managers are supported by leasing, business, and maintenance personnel along with our professionally trained student staff. Many of our offices and staff are on-site and we have expert maintenance ready to assist your student with anything we can!
With Individual Leases, YOU are only responsible for YOUR (or your student's) rent. You aren’t liable for your roommates' rent at all! Unlike a traditional lease or a joint lease, if your roommate transfers, graduates, or fails to pay his/her rent, it does not affect you or your lease. College students have enough to worry about. An individual lease is one less thing!
Don't worry about hiring movers or renting a truck, Estates at San Antonio has furniture options available! Ask our friendly leasing team for all the details!
No worries! Estates offers FREE Roommate Matching Services to all of our residents. You (or your student) won't have to worry about finding a roommate online or flyering the entire campus. We'll do all of the work! All you have to do is fill out our comprehensive roommate matching form and our professionally trained Roommate Matching staff will find the best roommate for you!
YES! At Estates we LOVE our furry family members and want you to bring them with you! Make sure to register with the office and be advised that pet fees, additional pet rent and breed restrictions may apply.
All of our residents and their guarantors have access to their property's online resident portal, helping you and them keep up to date with their life at college! You or your student can pay rent online via checking or savings account, set up automatic monthly payments, and submit maintenance requests, all with just a few clicks of your mouse!
Aside from getting you your swanky new digs, your rent includes: utilities (water, sewer, trash pickup), extended cable, high-speed internet, washer & dryer, access to all of The Estates’ amenities and our staff who is here for whatever you need!
Typically not...but with us it can! We offer a program called RentTrack; this program allows for on-time rent payments to reflect positively on your credit report. With the hustle and bustle of balancing classes and a healthy social life, we know that most college students don’t even think about building their credit history until after graduation when it’s time to start taking those big life steps. RentTrack offers a way for busy students like you to get a head start!
When you enroll in the RentTrack program, your on-time monthly rent payments will be reported to all 3 major credit bureaus (on-time payments are anything within 30 days of the due date). If you’re already a current resident and want to enroll, you’re in luck! Up to 24 months of your previous on-time rent payments can be reported to help you build that score even more (small fee applies for this option). The enrollment process is very easy! You can do it directly through your resident portal!
In our effort to create a more enjoyable living environment for the student renter, we now require all residents to carry an active renter's insurance or tenant liability policy during their lease term. Requiring basic liability coverage has become a common practice in apartment living to provide peace of mind and protection from the unforeseen events that sometimes occur. Our required tenant liability coverage works to protect the resident from liability exposure created while your student is away from home, including but not limited to negligent damage to the apartment unit, negligent damage to another resident's property or even injuries to guests while visiting. Or if you choose to enroll in a more robust renter's insurance policy, you may be able to protect belongings such as text books, phones, electronics and other valuables in the event of theft or destruction. As long as your chosen policy meets the minimum coverage outlined in your lease agreement, feel free to pick any provider you feel is the best fit for you. If you don't feel like searching for an insurance provider, we offer an easy way to enroll in the minimum liability only coverage as part of your rent payment. If you know you want additional coverage on your belongings but don't want to shop around, we have identified a national insurance provider specializing in student renter's insurance coverage. EPremium Insurance has agreed to provide a comprehensive policy to residents at our communities at a preferred group rate! You can enroll in less than 2 minutes at their website here: ePremium Insurance.
Our leases are "term leases" which means there is a set amount for occupying your room between specific dates. Your monthly payment is an installment that is broken down into equal monthly installments with the first being due on your move-in day (Most leases are 12-month terms, however we sometimes have short-term leases available). You are welcome to pay your monthly installments in advance as long as you keep your account current and in good standing. Unfortunately, we do not offer discounts for prepaid rental installments at this time.
You don't! As long as you meet our qualifying criteria you're welcome to apply and sign a lease!
Yes - parking is by permit only. Please stop by the office for more information and/or to snag your tag!
If you need maintenance, simply go to your resident portal on our website and fill out a maintenance request. You can also call or stop by the front desk. If it is an emergency, please notify the front office immediately.
Your mail will be delivered to your apartment’s mailbox located on The Estates’ property. If you receive a package that doesn’t fit in the mailbox, you will receive a key in your mailbox corresponding to a nearby parcel locker. Other carriers will deliver to your apartment door and some will deliver your packages to our office.
We are less than two miles from the University of Texas at San Antonio campus.